Step 1: Check the Eligibility Requirements
Before you attempt to refund a gift on Steam, it’s important to make sure that the purchase is eligible for a refund. According to Steam’s refund policy, you can request a refund for any game or DLC within 14 days of purchase, as long as you have played it for less than 2 hours. If the game was gifted to you, the refund will be credited to the original purchaser’s account.
Step 2: Contact Support
If the gift you received meets the eligibility requirements, your next step is to contact Steam Support. You can do this by clicking on the “Help” button in the lower right-hand corner of the Steam client and selecting “Steam Support.” From there, select “Purchases” and then “I would like a refund.”
Step 3: Provide Information
To speed up the refund process, make sure to provide as much information as possible about the gift you received. This includes the name of the game, the date it was gifted to you, and the email address of the person who gifted it to you. You may also be asked to provide proof of purchase, such as a screenshot of the email receipt.
Step 4: Wait for a Response
After you submit your refund request, you will need to wait for a response from Steam Support. This can take anywhere from a few hours to a few days, depending on the volume of requests they are receiving. Once you receive a response, follow the instructions provided to complete the refund process.
FAQs
Q: Can I refund a gift if I’ve already redeemed the code?
No, once a code has been redeemed, it cannot be refunded.
Q: Can I refund a gift if I’ve played it for more than 2 hours?
No, according to Steam’s refund policy, games that have been played for more than 2 hours are not eligible for a refund.
Q: Can I refund a gift if it was purchased more than 14 days ago?
No, according to Steam’s refund policy, games that were purchased more than 14 days ago are not eligible for a refund.
Q: Can I refund a gift if it was purchased from a third-party seller?
No, according to Steam’s refund policy, games that were purchased from a third-party seller are not eligible for a refund.
Conclusion
While it can be frustrating to need to refund a gift on Steam, the process is relatively straightforward as long as you meet the eligibility requirements and provide the necessary information to Steam Support. Just remember to act quickly and provide as much information as possible, and you should be able to get your refund without any issues.